Client Satisfaction Survey Results

At De Boer, Baumann & Company, PLC, we place a high value on the relationships we build with our clients. Client satisfaction is our number one goal, which is why we regularly solicit feedback through an online satisfaction survey. By employing the Net Promoter Score (NPS) method, we are able to determine if we are providing our clients with long-term value while developing their loyalty.

We’re excited to announce that our most recent NPS score was an 87! This indicates that our clients are highly satisfied with our services and are likely to recommend De Boer, Baumann & Company, PLC to their friends and colleagues.

Here are a few details about our recent survey:

  • 100% of our clients feel we meet deadlines and provide service in a timely manner
  • 100% of our clients feel we exhibit courtesy and professionalism when serving our accounts
  • 100% of our clients feel we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner
  • 100% of our clients believe we are easily accessible for meetings, phone calls and follow-up
  • 100% of our clients believe we provide high quality materials
  • 97% of our clients believe we provide regular updates
  • 97% of our clients believe we deliver proactive solutions

Thank you to all of our clients, particularly those who took time to provide us with feedback about our services! And a big thanks, too, to all our De Boer, Baumann & Company, PLC team members who work hard every day to provide clients with exceptional service! We promise to continue striving to do our best to meet and exceed our clients’ needs!